Terms & Conditions.

1. Definitions

• “We”, “us”, “our” — OLA ACCOUNTANCY LTD, a limited company registered in England & Wales (company number 15007143).
• “You”, “Client” — the individual or business engaging our services. A “Consumer” is an individual acting for purposes wholly or mainly outside their trade, business or profession.
• “Services” — the accountancy, tax, advisory, payroll, HR and benefits support services described on our website and in your engagement letter.

2. Scope of services

We provide services for self-employed individuals (including Self Assessment, Making Tax Digital, tax advice and CIS), limited companies (including incorporation, accounts, corporation tax, VAT and payroll), Universal Credit and PIP support, financial consultations and HR & payroll services. The exact scope of your Services will be set out in an engagement letter or agreement.

3. Engagement and acceptance

Your engagement is confirmed when you sign our engagement letter or agreement, or when you ask us in writing to start work after receiving our quote. Before we can act for you, we must complete identity and anti-money laundering checks as required by law.

4. Consumer cancellation rights

If you are a Consumer and our contract is made online, by phone or away from our offices, you may cancel within 14 days of the contract being made, without giving a reason, by contacting us in writing.

If you ask us to start work within the 14-day cancellation period and then cancel, you will pay a proportionate amount for the work carried out up to the time you tell us you are cancelling. If the Services have been fully performed at your request within the cancellation period, the right to cancel no longer applies.

5. Fees and payment

• Fees are set out on our website, in your quote, engagement letter or invoice, and are subject to VAT at the prevailing rate unless stated otherwise.
• Invoices must be paid within 14 days of the invoice date, by bank transfer to the account shown on the invoice (or by card where we offer online payment).
• Late payment — business clients: we may charge statutory interest at 8% per year above the Bank of England base rate and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Late payment — Consumers: we may charge interest at 4% per year above the Bank of England base rate on overdue amounts.
• We may pause the Services until overdue amounts are paid.

6. Your responsibilities

• Provide accurate, complete and timely information and documents.
• Tell us promptly about changes in your circumstances or personal details.
• Review and approve documents we prepare before they are submitted on your behalf.

7. Our liability

We will provide the Services with reasonable care and skill. We are not responsible for errors, penalties or losses caused by information that is inaccurate, incomplete or provided late.

For business clients, we are not liable for indirect or consequential loss (such as loss of profit, data or goodwill), and our total liability for any claim is limited to the fees paid for the Services concerned.

For Consumers, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law, including your statutory rights as a Consumer.

8. Confidentiality

We keep your information confidential and do not disclose it to third parties without your consent, except where required by law or by regulators, or where needed to provide the Services (see our Privacy Policy).

9. Anti-money laundering

We are supervised by HMRC under the Money Laundering Regulations 2017. We must verify your identity and, where relevant, the source of funds, and we may be required to report suspicions to the National Crime Agency without telling you. We may decline or end an engagement if we cannot complete these checks.

10. Data protection

We process personal data in line with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details.

11. Intellectual property

Documents and materials we create remain our intellectual property unless agreed otherwise in writing. You may use them for the purpose for which they were provided.

12. Ending the engagement

By you: you may end the Services by giving 60 days’ written notice (in addition to any Consumer cancellation rights above). Fees for work done up to the end date remain payable.

By us: we may end the engagement immediately if fees are unpaid, if you give us false information, if we cannot complete anti-money laundering checks, or if you seriously breach these Terms.

13. Events outside our control

Neither party is liable for failure or delay caused by events beyond its reasonable control, such as natural disasters, government action, war, terrorism or major technical failures.

14. Complaints and disputes

If you are unhappy with our Services, please contact us — we will acknowledge your complaint and aim to resolve it promptly. If we cannot agree, both parties may consider mediation. Mediation or arbitration is voluntary for Consumers and does not affect your right to go to court.

15. Governing law

These Terms are governed by the laws of England and Wales. If you are a Consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

16. Changes and entire agreement

We may update these Terms from time to time; the version in force when you engage us applies to that engagement unless we agree otherwise. These Terms, together with your engagement letter, form the entire agreement between us.

Contact us

OLA ACCOUNTANCY LTD · Registered in England & Wales No. 15007143 · ICO registration ZB873069
Address: 23A George Street, Luton, LU1 2AF
Email: info@ola-accountancy.co.uk · Phone: 0330 1331 886