Frequently asked questions about our accountancy services.

For the self-employed: Self Assessment tax returns, Making Tax Digital for Income Tax, tax advice, CIS registration and refunds and benefits advice. For limited companies: incorporation, annual accounts, corporation tax, VAT, payroll and business advice. We also offer Universal Credit and PIP support, financial consultations and HR & payroll services. See all services →

Call us, email us, message us on WhatsApp or send the enquiry form. We will arrange a first consultation (£100 + VAT) to understand your needs, explain how we can help and give you a clear quote. Book a consultation →

Yes. A first consultation is £100 + VAT. One-to-one financial advisory with our CEO is £350 + VAT per hour for small businesses, and large business consultations are £10,000 + VAT. View all prices →

Our team works in English and Romanian, and between us we also speak Hindi, Gujarati, Italian, Urdu and Punjabi. Suntem contabili români în Luton și Birmingham și oferim toate serviciile în limba română. Romanian-speaking accountants →

Yes. A large part of our client base is the Romanian-speaking community in Luton, Birmingham and across the UK: self-employed tradespeople, CIS subcontractors, drivers, cleaners, limited company owners and families claiming Universal Credit. You can deal with us entirely in Romanian, and all HMRC filings are prepared to UK standards in English. Self-employed services →

We have offices in Luton (23A George Street, LU1 2AF) and Birmingham (22-42 Washwood Heath Rd, Saltley, B8 1RB), and we work with clients across the UK remotely. Our locations →

Yes. We contact your previous accountant for professional clearance and handle the handover, so the switch is seamless for you.

One-off services have fixed fees, and ongoing limited company accounting is priced by annual turnover, paid monthly or yearly. We always give you a quote before starting any work. All fees are subject to VAT at the prevailing rate unless stated otherwise. View prices →

By bank transfer to the account shown on your invoice. Invoices are due within 14 days of the invoice date. Late payments may incur interest as set out in our Terms & Conditions. Terms & Conditions →

You can end our services by giving 60 days’ written notice. Fees for work completed up to the termination date become due. We may also end the agreement if our terms are not followed.

Accurate and complete financial records — income, expense receipts, bank statements and any other documents relevant to the service. We give you a personalised checklist during your first consultation.

Sole traders and landlords with qualifying income over £50,000 must use it from 6 April 2026, over £30,000 from April 2027 and over £20,000 from April 2028. We set you up with compatible software and can submit your quarterly updates. Self-employed services →

Online returns and payment are due by 31 January after the end of the tax year (31 January 2027 for the 2025 to 2026 tax year); paper returns by 31 October. A second payment on account is usually due on 31 July. A late return attracts an initial £100 penalty.

Sole-trader subcontractors claim CIS deductions back through their Self Assessment tax return: we report your gross pay and the 20% (or 30%) deducted by contractors, HMRC sets it against your tax and National Insurance and repays the difference. Limited companies offset CIS deductions through their PAYE scheme using the Employer Payment Summary. Keep your CIS payment and deduction statements. CIS tax refunds →

Yes. A certificate of residence confirms to a foreign tax authority that you, or your company, are UK tax resident so you can claim relief under a double taxation agreement. As your agent we apply to HMRC online with the period, income type and treaty details required and send you the certificate. Contact us for a quote. Contact us →

If HMRC opens an enquiry, compliance check or investigation, we support and represent you, deal with HMRC on your behalf and work to resolve the matter.

Yes. We help you apply accurately, explain how your earnings and savings affect your claim and advise on other support you may be entitled to, including PIP. Universal Credit services →

Ola Accountancy is supervised by HMRC for anti-money laundering purposes and is registered with the Information Commissioner’s Office (ICO). Members of our team hold qualifications and memberships with professional bodies including AAT, ACCA, AIA and ICPA.

We follow strict confidentiality procedures and do not share your personal information with third parties without your consent, except where required by law. Privacy Policy →

Please contact us directly — we value feedback and will address your concerns promptly. If you are not satisfied with our response, you can escalate the matter under the dispute resolution process in our Terms & Conditions. Contact us →